Complaints
Customer satisfaction is a priority for Meraviglie S.r.l.
If you encounter an issue with a product purchased on the website maama.it, you may submit a report by completing the form below.
Requests are handled in compliance with current consumer protection regulations (Legislative Decree 206/2005) and in accordance with food safety requirements.
When to submit a complaint
You may use the form to report:
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products damaged during transportation
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products not compliant with the order
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quality issues (e.g., appearance, texture, visual defects)
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shipping errors
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other order-related issues
Submission instructions
To ensure quick and efficient handling of your request, customers are advised to:
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submit the report as soon as possible after receiving the order
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complete all required fields accurately
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attach clear images of the product and its packaging
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provide, if available, the batch number indicated on the packaging
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describe the issue in detail
Incomplete reports or those lacking necessary information may result in longer processing times.
Complaint handling
Customer Service will take charge of the request and provide feedback as soon as possible.
Following verification, the solutions provided by applicable regulations may be adopted where appropriate, including:
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product replacement
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refund
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other forms of assistance
Note on food products
The products sold are packaged food products compliant with applicable regulations.
Any aesthetic or sensory variations (for example, chocolate “blooming”) do not constitute a defect of conformity if they do not affect the safety or suitability of the product for consumption.
Consumer protection
Customer rights regarding product conformity are guaranteed pursuant to Articles 128 and following of Legislative Decree 206/2005 (Consumer Code).
Personal data protection
The data provided through the complaint form will be processed exclusively for the management of the request, in compliance with EU Regulation 2016/679 (GDPR) and the privacy policy available on the website.
Submitting a report
To submit a complaint, complete the form below by entering all required information and attaching any relevant documentation.